仕事内容
Manages the hiring, staffing and maintaining of a diverse and effective workforce.
• Responsible for career development/planning, performance and pay discussions of team members.
• Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfaction.
• Responsible for achieving target customer satisfaction levels within the technical support organization.
• Develops plans and objectives and participates in cross-functional projects and business initiatives to improve operational performance for the organization.
• Assists in the development and implementation of strategic plans, initiatives, and direction.
• Works with customers and internal teams to resolve issues.
• Resolves customer escalations as appropriate.
• Contributes to standards and processes around which others will operate.
• Plans for future organizational needs and operations.
• Leads program execution
Must skills:
Call Centre Manager (Native Japanese -with English capability)
Business level of Japanese skill.
Also possess good English language skills
At least 7 years IT call center experiences.
Operator training skill
SLA KPI Analyzing & reporting skill
Able to understand capability of team and be able to manage for new client.
Quality control and improvement (KAIZEN) skill.
Benefit packages:annual leave, medical leave, health insurance, EP support, company dorm, one way airplane ticket
ご応募希望の方はまずは福田までご連絡ください。
Hideo.Fukuda@emeriocorp.com
またはhideo0311@live.jp
Website: www.emeriocorp.com
